2 Year Limited Manufacturers Consumer Warranty
Thank you for purchasing our furniture product. We take pride in offering high-quality and durable furniture that meets your needs and expectations. We are confident that you will enjoy using this furniture product for many years to come.
To ensure your satisfaction, we offer a 2-year limited warranty on Canadian made products from the date of purchase. This warranty covers any defects in materials or workmanship and guarantees that the product will be free from any defects that affect its functionality or appearance.
High moisture content in your home will cause the wood to swell. In turn, low humidity will cause the wood to shrink. This is normal for wood and is not considered a defect, rather, a part of your solid wood furniture. Keeping the humidity level at a relative 35%-55% will help keep the swelling/shrinking to a minimum. Any Product that is not stained and sealed within 14 days of receiving it may swell, shrink or warp excessively and is not covered under this warranty. Normal wear and tear is not covered under warranty.
Our finish is warrantied for two years, under normal household use, against cracking or peeling. Burns, scratches, cuts, watermarks and sun/light damage are not covered under this warranty. Cleaning with detergents, abrasives or other improper cleaning agents will damage the finish and any breakdown of the lacquer and stain as a result of these actions is not covered by warranty. Variations in wood grain and colour will occur between and within one furniture pieces and these are normal. These variations or differences between floor model samples or stain samples are not covered by this warranty.
Checking is normal in wood furniture and is not covered by warranty. Although we use only the highest possible quality Grade-A Cedar, these are natural products and aren't without imperfections. Checking does not have any effect on the physical or structural integrity of the furniture. Any possible damage or structural loss caused by checking within 2 years of receiving is covered under warranty.
Please note that this warranty does not cover any damage resulting from wear and tear, misuse, abuse, or any other factors outside of our control as well as any condition resulting form incorrect maintenance or cleaning. Any modifications or alterations made to the product by the customer will also void the warranty.
In the event of a warranty claim, please contact us immediately with proof of purchase and a detailed description of the issue, along with photos of the product in question. We will then arrange for an inspection of the product and determine the appropriate course of action, which may include repair, replacement, or refund.
NOTE: This warranty is not for Commercial uses
For any non wood products or products not made in Canada, the warranties are offered by the Manufacturer of that product. Look for the "Made in Canada" tag on the product page to know that it's covered for 2 years.